• Quality products and Service since 1993

    Terms And Conditions

    FatoryDirectBlinds.Com Warranty

    When you order window coverings from FactoryDirectBlinds.com, you will receive a product that is custom made using the specifications and requirements that you have provided to us. Due to the custom nature of your order, we cannot accept returns. Some exceptions will be made in the event of a defect or damage.


    Manufacturer Warranty

    All blinds ordered from FactoryDirectBlinds.Com are covered by a manufacturer’s limited lifetime warranty, except as noted on a few select products. Warranty shall apply only to original purchaser for residential application. This warrants that your product will be free from defects in material or workmanship, except defects that result from misuse, neglect, or improper installation. Damage caused from alterations, normal wear and tear, or exposure to the elements will not be covered under this warranty. Defective items will be repaired or replaced at the discretion of FactoryDirectBlinds.com and shall be limited to the repair and replacement of the window coverings or components found to be defective. Warranty excludes shipping charges and labor cost for measuring and installation. Repairs will be made with like or similar parts. This shall be your sole remedy under this warranty. FactoryDirectBlinds.com shall in no way be liable for incidental or consequential damages nor for the transportation, removal or re-installation of any of our products. Warranty claims must be accompanied by proof of purchase.


    Limitations on Lifetime Warranty

    Product lifetime is described as the life of the interior project for which it was originally purchased from, not to exceed 25 years. Cords used in aluminum blinds, vertical blinds, cellular shades, and roman shades are warranted for 3 years from the date of purchase. Electric motors shall be warranted for 5 years from the date of purchase. Electric controls shall be warranted for 1 year from the date of purchase. Classic Blinds shall be warranted for 1 year from the date of purchase.


    Merchandise Damaged by Shipping

    FactoryDirectBlinds.com will ship your order via FedEx or UPS Ground at no cost to you for all blinds measuring less than 92” wide. Blinds measuring 92 1/8”–125” will be charged $75.00. Orders exceeding these measurements will be charged a $150.00 oversized freight fee per invoice. Free shipping is excluded on shutters.


    Please inspect your order thoroughly upon receipt to ensure that it has not been damaged in shipping. Damaged items must be reported to us within 5 business days so that we can file the appropriate claim with FedEx or UPS and place a replacement order for you.


    Measurement

    Due to the nature of ordering blinds online, it is important to carefully follow the measurement instructions that we list on our website. It is the customer’s responsibility to provide us with accurate measurements to ensure that your window coverings fit precisely. FactoryDirectBlinds.com will not be held responsible for measurement errors and cannot accept returns due to inaccurate size.


    Color Variations

    Computer monitors or other electronic displays may vary in the manner that images and colors are depicted. To ensure an appropriate color match is achieved, we encourage you to order free samples so that you can see the true color, quality and texture of the product you are ordering.
    FactoryDirectBlinds.com will not accept returns based on dissatisfaction with the color, unless the blinds you receive are colored noticeably different from the sample that you received. Please note lot colors may vary and thus may not be an exact match to the sample swatch or previous purchases.

    Order Cancellations or Modifications

    Please be sure to double-check the accuracy of your order before submitting it. All sales are final, and we cannot offer a refund or exchange due to incorrect ordering such as measurement discrepancies, color dissatisfaction, or variations in upgrade options ordered.
    When an order is placed online, we work quickly to fulfill that order to quickly ship it to you. In the event that you wish to cancel or modify your order, you will need to contact FactoryDirectBlinds.com during the same business day-as soon as possible. We cannot guarantee changes or cancellations made after submitting your order online, however we will do our best to accommodate your request. We will not accept any cancellations or modifications on Rush orders.

    We Accept:

    We Accept